Job Description

Job Title: Case Manager

Location: Memphis TN

Duration: Long Term

Key Responsibilities:

• Deliver  Pre-Service Training to new employees, covering:
  • Trauma-informed case management practices
  • The DCS Practice Model and Practice Wheel (Engagement, Teaming, Assessment, Planning, Implementation, Tracking, and Adjusting)
  • Self-care strategies and Motivational Interviewing techniques
• Facilitate  Mentor Certification Programs
• Proctor  Pre-Service Assessments and support evaluation processes
• Participate in  Case Panel Presentations
• Participate in  Simulation Lab activities (depending on location)
• Provide  web-based technical assistance and support for virtual training delivery
• Utilize  Microsoft Teams and other digital platforms to conduct and support training sessions
• Collaborate with training team members and program leadership to ensure consistency and quality in training content and delivery
• Travel -some travel will be required, under 75 miles each way. No overnight travel required.

Minimum Qualifications:

• One (1) year of direct  child welfare field experience (e.g., case management, investigations, foster care, juvenile justice)
• One (1) year of experience in  training delivery , adult education, or staff development
• Proficiency in  Microsoft Teams and other virtual training tools
• Strong communication, facilitation, and organizational skills
• Ability to work independently and collaboratively in a fast-paced, evolving training environment
• Bachelor's Degree

Preferred Qualifications:

• Experience delivering training in a  government or human services setting
• Certification or coursework in  trauma-informed care ,  motivational interviewing , or  adult learning principles

Work Conditions:

• Travel may be required for in-person training sessions within regional area
• Hybrid work environment with both remote and on-site responsibilities

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