Job Description

SUMMARY
The Case Manager position aids individuals and families requiring assistance by performing the following duties.
 
SCHEDULE : 
Sunday to Thursday, 9pam to 5pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Completes shelter screenings to determine if candidate meets program requirements;
  
• Interviews clients with problems such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of problem;
  
• Secures information such as medical, psychological, and social factors contributing to client’s situation, and evaluates these and client’s capacities;
  
• Meets with client individually, in family, or in other small groups regarding plans for meeting needs, and aids client to mobilize inner capacities and environmental resources to improve social functioning;
  
• Helps client to modify attitudes and patterns of behavior by increasing their understanding of self and/or personal problems;
  
• Identifies client’s individual trauma responses and works with the client to address them;
  
• Be knowledgeable and implement the Trauma Informed Care philosophy by creating a safe, therapeutic living and working environment for our clients which espouse the proactive principles of growth, change, and empowerment of the individual;
  
• Provide 24-hour on-call coverage for the program to guide staff in good decision making and problem solving.
  
• Directs staff in response to emergency situations.
  
• Maintain and report accurate and up-to-date statistics for the program.
  
• Responsible for ensuring all shifts are covered.
  
• Refers clients to community resources and other organizations.
  
• Complies records and prepares reports.
  
• Works with the client to develop a service plan and performs follow-up to determine quantity and quality of service provided client and status of client’s case.
  
• Accesses and records client and community resource information.
  
• Secures supplementary information such as employment, medical records, or school reports.
  
• Provide basic crisis intervention with Residential clients.
  
• Assume responsibility for all scheduled and unscheduled helpline calls/shifts to include meeting with walk-in clients.
  
• Assist with transportation of clients and pick-up of community donations.
  
• Complete monthly maintenance checks to ensure building safety.
  
• Will work a minimum of three 8 hour or six 4 hour holiday shifts per calendar year.
  
• Other duties as assigned by management. 
  

SUPERVISORY RESPONSIBILITIES
Provides consultation and direction during on-call coverage of Safehouse.

SALARY

$26.00 - $28.00 per hour, with eligibility to receive additional pay when working the shift differentials

Requirements

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
EDUCATION and/or EXPERIENCE
Bachelor’s degree (B.A.) from a four-year college or university; or two years in related experience and/or training; or equivalent combination of education and experience. Be willing and able to attend ongoing Trauma Informed Care trainings and webinars to stay current with up to date trends in intervention.

 
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Excellent listening skills.

CERTIFICATES, LICENSES, REGISTRATIONS
Current driver’s license and clean driving record. Criminal background check required. Completion of SARC’s 26 hour Basic Crisis Response Training.

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