Role
AudioCityUSA is hiring an Inbound Call Center Representative to manage incoming phone calls and ensure customers reach the correct department quickly. The position requires strong communication skills, good judgment, and the ability to handle a high volume of calls efficiently. The representative will answer general questions about orders, tracking, and basic product information, and route customers to Sales, Customer Service, or Claims as needed.
Hours
Responsibilities
Answer and direct incoming calls to the appropriate department or individual
Ask qualifying questions to determine the correct department (Sales, Customer Service, or Claims)
Provide quick answers to common inquiries, including order status, tracking, and simple support issues.
Transfer calls with context to reduce unnecessary handoffs
Monitor call queues and ensure customers are not left on hold for long periods
Record notes or call details in HubSpot when necessary
Support the Sales and Customer Service teams during peak call periods
Identify recurring issues in call routing and suggest improvements
Qualifications
Minimum 2 years of experience in a customer service or call handling position
Clear and professional phone communication skills
Strong multitasking and organizational abilities
Basic knowledge of wheel and tire products preferred
Experience using CRM software such as HubSpot
Reliable, detail-oriented, and customer-focused
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