Job Description

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Job Summary: Under general supervision, and according to well defined policies and procedures, the MR assists in the delivery of primary health and patient care management, interviews patients and/or patients' representatives to obtain necessary personal, demographic, and financial information and identification. Performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, computer data entry and other record keeping tasks related to the patients' registration within the registration areas. This position assists with flow of patients from the waiting area to exam rooms and perform preparatory work on patients to ensure efficient use of the physician's time. Experience with medical terminology and practice management systems preferred.

Department: HVA Location: Fair Lawn, Pompton Plains and Woodland Park Status: Full Time Shift: Days Hours: Variable

Essential Job Responsibilities:

• Greets all patients in a friendly and welcoming manner.
• Registers all patients in the EMR. Includes retrieval of all demographic, financial and insurance information from patients. Secures all necessary signatures on required forms.
• Obtains copies of patient identification and insurance identification and scans into document imaging system.
• Upon completion of registration, notifies the medical assistant that the patient is ready.
• Demonstrates effective communication skills with patients, visitors, co-workers and physicians in accordance with Service Excellence standards.
• Demonstrates appropriate and courteous telephone etiquette during telephone exchanges. Relays essential phone messages. Contacts physicians' offices to exchange and gather information regarding patients.
• Schedules patients for appointments with the doctor and for testing as necessary.
• Preauthorizes testing and procedures as ordered by the doctor for the patient.
• Distributes incoming faxes and handles outgoing faxes.
• Performs all other duties as assigned.
• Fluent in Spanish and English a must

Education Requirements:

• High School Graduate or Equivalent.

License/Certification/Registry:

• Current CPR Certification.

Englewood Health, one of New Jersey's leading hospitals and healthcare networks, delivers nationally recognized inpatient and outpatient care through its hospital and network of physician practices, urgent care centers, and imaging centers. Englewood Hospital, founded in 1890, consistently earns high marks for clinical excellence and patient safety. It is recognized as a 2022-23 Best Regional Hospital by US News & World Report, holds the Leapfrog Hospital Safety Grade ‘A' (spring 2025), and was named a Leapfrog Top Teaching Hospital (2022). Englewood Hospital is nationally recognized for nursing excellence, earning a fifth consecutive designation by the Magnet Recognition Program in 2021. The Englewood Health Physician Network—a coordinated network of more than 600 office-based and hospital-based providers—offers primary care, specialty care, and urgent care at more than 140 locations in five counties across northern New Jersey. Areas of clinical excellence offered by the health system include cardiac surgery and cardiac care, cancer care, orthopedic surgery, primary care, spine surgery, vascular surgery, and women's health, as well as bloodless medicine and surgery and minimally invasive robotic surgery. Englewood Health's focus on health equity and population health encompasses outreach to underserved communities to enhance individual and public health, prevent disease, support lifelong wellness, reduce the burden of mental health challenges and substance use disorders, and meet the cultural, social, and holistic needs of specific populations. With its high-quality, culturally sensitive inpatient care, outpatient services, and community health and wellness programs, Englewood Health delivers a healthcare experience that puts patients at the center.

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