Job Description

Job Title: Site Visit Coordinator

Location: Dallas, TX

Employment Type: Remote, Full-Time

Start Date : March 2nd, 2026

Description

We are seeking a Site Visit Coordinator to join our Business Process Delivery team, supporting healthcare providers in understanding and complying with Medicaid program requirements. This role combines in-person provider engagement with remote coordination and reporting responsibilities. The ideal candidate will be self-motivated, detail-oriented, and capable of managing a travel-based schedule while maintaining strong relationships with providers across a designated territory.

Responsibilities

• Serve as a remote field representative responsible for managing and servicing a designated territory
• Conduct scheduled and unscheduled face-to-face visits with providers to ensure adherence to Medicaid policies and procedures
• Travel daily within the assigned territory, up to 3 hours in each direction from home, using a reliable personal vehicle
• Mileage reimbursement provided at $0.70 per mile
• Maintain a strong working knowledge of Medicaid policies, internal processes, and available provider resources
• Independently manage workload and territory using various reporting and tracking tools
• Monitor personal performance and workflow to ensure timely and accurate completion of assigned tasks
• Establish and maintain positive, professional relationships with providers, peers, and internal workgroups
• Actively participate in remote team trainings, workgroups, and collaborative initiatives
• Meet all contractual and program obligations while promoting a consistent and professional presence in the provider community

Knowledge, Skills & Abilities

• Technical proficiency in Microsoft Office Suite and Adobe Acrobat
• Strong understanding of Medicaid policies and provider resources
• Effective interpersonal communication and relationship-building skills
• Ability to work independently and manage a travel-based daily schedule
• Analytical and reporting skills to monitor progress and manage workload
• Adaptability to balance remote work with individual and team responsibilities
• Time management and territory organization
• Independent decision-making and problem-solving capabilities
• Professional verbal and written communication skills

Requirements

• Must reside in the Dallas, TX area
• Reliable personal vehicle for daily travel
• No visa restrictions
• Experience in provider-facing or healthcare support roles preferred
• Familiarity with state Medicaid programs
• Ability to self-monitor and work independently
• Strong organizational skills and attention to detail
• Comfortable working remotely and participating in virtual team activities
• No vaccination mandate required for this role

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