Job Description

JOB SUMMARY: To manage the operations of donated merchandise in accordance with established business practices for the success of a retail store by ensuring customer/contributor service, developing sales and controlling expenses.

Direct Reports: Assistant Store Manager, Shift Leaders, Store Associates

Starting Pay: $61,568.00

Benefits:

• Medical
• Dental
• Vision
• Life
• 401k
• *All employees are eligible for the RISEprogram at Goodwill.RISEhelps employees gain the skills they need for personal and career growth through career guidance, job training, and support for life’s challenges.

ESSENTIAL JOB FUNCTIONS:

• Punctual and dependable attendance.
• Manage budget and maintain expenditures in accordance with the Agency, departmental, and store financial goals.
• Comply with Agency policies and Donated Goods Retail standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
• Hire, train, evaluate, motivate, develop and supervise all store personnel to maintain and exceed the Agency’s operational standards.
• Greet and assist donors/customers.
• Resolve any complaints and communicate with the management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance, including cleanliness of sales floor and housekeeping to Agency standards.
• Perform all functions performed by store personnel.
• Conduct all monthly meetings with store employees.
• Maintain all company records and reports accurately and in a timely fashion.
• Attend all meetings and training as required by the Agency.
• Meet store sales goals and operate within budgetary guidelines.
• Oversee production and rotation of merchandise.
• Ensure quality of merchandise and proper pricing.
• Provide excellent customer service and train employees in customer/contributor service skills.
• Accountable for daily reports, payroll and daily sales reports.
• Abide by the policies and procedures as set forth by management.
• Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

QUALIFICATIONS:

• High School degree or GED, preferred.
• Associate’s degree or completion of related retail management course preferred.
• 5 years of experience in the supervisory role of 20 or more employees and/or demonstrated success in a DGR leadership position with completion of Goodwill assigned training.
• 2 years in a retail setting preferred.
• Ability to transfer to any Goodwill of Central Oklahoma within the territory.
• Must be 21 years old.
• Valid Oklahoma Driver’s License and Car Insurance Verification, required.
• Must pass MVR check and maintain a good driving record.
• Ability to speak, read and write the English language.
• Reliable transportation and communication required.
• Bilingual a plus.

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

• Functional /Technical Skills
• Interpersonal Skills
• Customer Service
• Dependability
• Patience
• Customer Focus
• Commitment to our Mission and Lives the Values

KNOWLEDGE, SKILLS, AND ABILITIES:

• High level of attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to work on several projects at once.
• Strong sense of internal and external customer service.
• Ability to adapt to growth and a changing environment within the Agency.
• Good math skills, reading skills and basic accounting knowledge.
• Good interpersonal skills: able to work well with a wide range of people.
• Good coaching skills.
• Strong time management skills and demonstrate adherence to timelines and schedules.
• Good follow-through on projects and deliverables.
• Good problem-solving skills.
• Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
• Ability to complete and maintain:
• CPR and First Aid certifications
• Proficiency in Microsoft Office products such as Word, Excel, PowerPoint and Outlook.

PHYSICAL REQUIREMENTS:The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

• This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• The ability to push, pull and lift up to 50 pounds, or more with assistance.
• Employees are required to operate a computer, and handle textiles and donated goods. The employee must be able to move stock onto or off shelves.

WORK ENVIRONMENT:

• Works in climate-controlled retail or production environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold.
• Must be available to work during operating hours as needed for business operations. Work schedule includes days, evenings, holidays and blackout periods, weekends are required.
• Works 45 hours per week or more when required.
• Moderate noise level.
• Occasional travel required.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

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