Job Description

Salary: $70,000 - 110,000 per year Requirements:

• Bachelor’s degree.
• Minimum of 3 years of direct experience supporting Epic applications, including configuration, builds, or template management.
• Proficient in operational analysis, application support, and providing training or advisory services to end users.
• Preferred: 5 years of Epic application support experience with moderately complex builds.
• Preferred: Direct experience in relevant operational domains (e.g., revenue cycle, ambulatory, inpatient, scheduling, billing).
• Preferred: Experience as a super user of an EHR system (Epic preferred).
• Required: Epic certification in OpTime or Anesthesia module.
• Preferred: Certification in ancillary or non-core Epic applications.
• Preferred: Lean Six Sigma Yellow Belt certification.
• Preferred: Relevant non-Epic specialty certifications, as applicable.

• Function as a key team member with developing expertise in assigned operations and Epic applications, understanding their interactions with other Epic products.
• Begin to focus on a specific area within a vast process.
• Utilize knowledge of operations, Epic systems, and historical configurations to address moderately complex issues that might affect downstream systems.
• Analyze user requirements to clarify business needs concerning workflows, data, and system functionalities.
• Engage in operational and technical assessments to inform solution design.
• Collaborate in troubleshooting via ticket analysis to identify enhancement opportunities or system modifications.
• Independently execute moderately complex Epic configurations, adhering to departmental standards, while modifying rules and templates as needed.
• Oversee the implementation of solutions that affect the application, vendors, end users, and technical teams.
• Investigate and assess Epic and vendor functionalities related to assigned applications.
• Take part in Epic upgrades, reviewing release notes, planning necessary builds and tests, and supporting go-live preparations.
• Conduct routine system maintenance, including monitoring interfaces and applying standard industry updates.
• Effectively communicate with super users and operational leaders regarding applications and workflows, simplifying complex issues and offering solution suggestions.
• Gather and integrate feedback from super users and managers for system performance improvements and user experience enhancements.
• Potentially deliver targeted training sessions or knowledge-sharing initiatives to end-user groups.
• Mentor less experienced team members in build, testing, and basic troubleshooting tasks.
• Engage in professional development activities, internal forums, and initiatives for knowledge sharing, including attending or presenting at external Epic-related events.

• Support
• LESS

More:

At Boston Children’s, we are looking for a skilled individual to join our team, providing essential support for our Epic applications and their end users. Our work environment promotes collaboration and continuous learning, backed by a comprehensive benefits package that includes flexible schedules, robust health coverage, childcare and student loan assistance, and generous leave policies. We are committed to optimizing our systems while enriching the user experience. Join us in an environment that values passion and teamwork.

last updated 1 week of 2026

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